[PDF.24ge] A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

[PDF.vo36] A Guide to Computer User Support for Help Desk and Support Specialists

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 | #18872 in Books |  Cengage Learning |  2014-09-23 | Original language:English | PDF # 1 |  9.00 x1.10 x7.20l,.0 | File type: PDF | 704 pages

 | Cengage Learning

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||1 of 1 people found the following review helpful.| good book so far for the class i needed it ...|By Customer|good book so far for the class i needed it for, though some of the content in it is rather pointless,|4 of 5 people found the following review helpful.| feels like it's 5 years out of date|By Sarah S|This, the most us to date version of this book, feels like it's 5 yea|About the Author|Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information syst

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, d...

You easily download any file type for your device.A Guide to Computer User Support for Help Desk and Support Specialists   |  Fred Beisse. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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