[PDF.59ww] Help!: The Art of Computer Technical Support

Help!: The Art of Computer Technical Support

[PDF.oe01] Help!: The Art of Computer Technical Support

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 | #5079829 in Books |  1991-02 | Original language:English | PDF # 2 |  9.25 x7.25 x.75l, | File type: PDF | 231 pages

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||1 of 1 people found the following review helpful.| Still holds true 20 years later.|By R. McAtee|I was given this book by one of my technical college instructors back in the early `90s, and I've held onto it ever since, loaning it out to new hires and interns in my current IT department. As much as technology changes and brings with it new questions in need of answers, the customer service side of tech support still requires a|From the Back Cover|Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, a

You easily download any file type for your device.Help!: The Art of Computer Technical Support   |  Ralph Wilson. A good, fresh read, highly recommended.

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